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Contact Us

Please reach out if the FAQs below do not answer your questions or if you need additional assistance with your order.

Contact Center Hours:

  • Monday through Friday 7am - 5:30pm MT
  • Saturday and Sunday 8:30am - 4:30pm MT
  • French speaking agent is available Monday through Friday 9am -1pm MT
  • Live chat is available Monday - Friday 9am - 4pm MT; and Saturday and Sunday 9am - 1pm MT

Canadian Destinations

Tremblant:
Phone: 888-738-1777

  • Daily 7am to 3pm MT
  • Live chat daily 7am to 3pm MT


Blue Mountain:
Phone: 833-583-2583

  • 7am to 5pm MT daily
  • Live chat 7am – 5pm MT daily

Top Questions

Alaska: Alyeska Resort
California: Palisades Tahoe, Sierra-at-Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort (Bear Mountain, Snow Summit), Snow Valley
Colorado: Aspen Snowmass, Steamboat, Winter Park Resort, Copper Mountain Resort, Arapahoe Basin, Eldora Mountain Resort
Idaho: Sun Valley, Schweitzer
Maine: Sugarloaf, Sunday River
Michigan: Boyne Mountain, The Highlands
Montana: Big Sky Resort
New Hampshire: Loon Mountain
New Mexico: Taos Ski Valley
New York: Windham Mountain Club (24/25 only)
Oregon: Mt. Bachelor
Pennsylvania: Camelback Resort, Blue Mountain Resort
Utah: Deer Valley Resort, Solitude Mountain Resort, Alta Ski Area, Snowbird, Brighton Resort, Snowbasin
Vermont: Stratton, Sugarbush Resort, Killington - Pico
Washington: Crystal Mountain, The Summit at Snoqualmie
West Virginia: Snowshoe
Wyoming: Jackson Hole Mountain Resort
Alberta, Canada: SkiBig3 (Banff Sunshine, Lake Louise, Mt. Norquay)
Ontario, Canada: Blue Mountain
Quebec, Canada: Tremblant
British Columbia, Canada: Revelstoke Mountain Resort, RED Mountain, Cypress Mountain, Panorama Mountain Resort, Sun Peaks Resort, CMH Heli-Skiing & Summer Adventures, and Mike Wiegele Helicopter Skiing
Europe, Austria: Kitzbühel, Ischgl
Europe, Andorra: Grandvalira Resorts Andorra
Europe, France: Chamonix Mont-Blanc Valley
Europe, Italy: Dolomiti Superski
Europe, Switzerland: Zermatt Matterhorn, St. Moritz
Australia, Oceania: Thredbo, Mt Buller
New Zealand, Oceania: Coronet Peak, The Remarkables, Mt Hutt
Japan, Asia: Niseko United and Arai Mountain Resort
Chile, South America: Valle Nevado

There are no blackout dates on the Ikon Pass. The Ikon Base Pass, Ikon Base Plus Pass (24/25 season only), and Ikon Session Pass have limited blackout dates. Visit the Access details page for dates.

Yes. Ikon Pass, Ikon Base Pass and Ikon Base Plus Pass holders will receive the following discounts at various locations at select destinations. These benefits do not apply to the Ikon Session Pass.

Lodging: Variable by date and destination

Ski School & Rentals: Ski School and rental discounts vary, please contact the Ikon Pass destination you plan to visit directly for more information

Discounted Lift Tickets:

  • Ikon Pass: 12 Friends & Family discounted lift tickets at 25% off the window rate at all Ikon Pass destinations (excluding Zermatt, Dolomiti Superski, Kitzbühel, Ischgl, Chamonix Mont-Blanc Valley, Grandvalira Resorts, and Arai Mountain Resort). Not applicable on Child or 4 & Under Passes*
  • Ikon Base Pass: 8 Friends & Family discounted lift tickets at 25% off the window rate at all Ikon Pass destinations (excluding Jackson Hole Mountain Resort, Aspen Snowmass, Alta, Deer Valley, Sun Valley, Snowbasin, Zermatt, Dolomiti Superski, Kitzbühel, Ischgl, Chamonix Mont-Blanc, Grandvalira Resorts, and Arai Mountain Resort), with blackout dates. Not applicable on Child or 4 & Under Passes*

Retail:

  • Ikon Pass: 15% off full price destination-owned retail (excluding hard goods) products at select destinations.**
  • Ikon Base Pass: 10% off full price destination-owned retail (excluding hard goods) products at select destinations.**

Food & Beverage

  • Ikon Pass: 15% off destination-owned (on-mountain only at Mammoth Mountain) food & beverage (excluding alcohol) at select destinations.**
  • Ikon Base Pass 10% off destination-owned (on-mountain only at Mammoth Mountain) food & beverage (excluding alcohol) at select destinations.**

**Retail and food & beverage discounts available at these destinations

  • Arapahoe Basin
  • Winter Park Resort
  • Steamboat
  • Palisades Tahoe
  • Mammoth Mountain
  • June Mountain
  • Big Bear Mountain Resort
  • Copper Mountain Resort
  • Eldora Mountain Resort
  • Crystal Mountain
  • Solitude Mountain Resort
  • Blue Mountain, Ontario, Canada
  • Snowshoe
  • Snow Valley
  • Stratton
  • Tremblant

*Friends and Family discount lift tickets are offered with the Ikon Pass and are intended for guests of the pass holder. Friends and Family discounts subject to individual resort policies. Friends and Family benefits are not eligible for use by the pass holder after all access days have been used or on blackout days.

Yes. Affirm is a third party payment plan option that allows you to buy now and pay over time. To purchase with the Affirm payment plan, add an Ikon Pass to your cart, proceed to check out, then select Affirm as your payment option. You will be directed to Affirm for the application process, payment plan selection, and final purchase. If you have specific questions about Affirm, please contact Affirm.com/help.

Spot Insurance offers two plans. Spot Pass Protection provides reimbursement of your Ikon Pass should your trip be cancelled or interrupted. See full coverage details. Spot Injury Insurance covers most medical bills should you be injured while using your Ikon Pass. See full coverage details.

Log into My Account on ikonpass.com to view your available Friends & Family discounts. Click the ‘Friends & Family’ link then select the ‘Share Discount’ button, enter the email address of the person you wish to share a discount with, and the number of discounts you want to send. They will be notified via email. To claim the discount(s), they must create or sign in to an Ikon Pass account. Once they claim the discount, they can redeem their lift ticket online (at select destinations) or at the guest service window (at all eligible destinations). Friends and family tickets must be purchased at least 24 hours in advance. Pass holders do not need to be present to redeem the discount. If the recipient does not want to accept the discount, they can return it to the pass holder and it will be added back to their account.

Lift reservations to ski and ride may be required at certain Ikon Pass destinations during the ski season to help manage capacity and improve the guest experience. The decision regarding whether reservations will be required for any winter season are made at the discretion of each Ikon Pass destination and will be based on circumstances at the time. For the 24/25 winter season, lift reservations will be required at Aspen Snowmass, Jackson Hole Mountain Resort, Deer Valley (only through March 31, 2025), Big Sky Resort, The Summit at Snoqualmie, Loon Mountain, and Windham Mountain Club. For the 25/26 winter season, lift reservations will be required at Aspen Snowmass, Jackson Hole Mountain Resort, Deer Valley, The Summit at Snoqualmie, and Loon Mountain. For the 25/26 winter season lift reservations will no longer be required at Big Sky Resort.