Frequently Asked Questions

Unused Ikon Pass, Ikon Base Pass, Ikon Base Plus Pass and the Ikon Session Pass are all eligible for deferral credit. If a 24/25 Ikon Pass holder decided not to use their pass after purchase, for any reason, they could elect to defer their pass to receive a full credit for the purchase price of their unused 24/25 Ikon Pass to be used toward the purchase of a 25/26 Ikon Pass. The pass holder needed to defer their pass in My Account by December 12, 2024 to receive a full credit. Details vary.

24/25 Ikon Passes are no longer eligible for deferral. The pass holder needed to defer their pass in My Account by December 12, 2024 to receive a full credit. Please note, once you defer your pass, it is no longer eligible for any access or benefits.

24/25 Ikon Pass holders needed to defer their pass in My Account by December 12, 2024 to receive a credit. Once an unused 24/25 Ikon Pass is deferred, it is no longer eligible for any 24/25 access or benefits.

Yes. However, partial credits will not be issued and cash refunds will not be made if there is a price difference between the credit amount and the purchased Ikon Pass. Any remaining balance will be forfeited. Credit is non-transferable and only applicable toward a single Ikon Pass in the same name of the original Ikon Pass holder.

No. All deferred credit is specific to the original individual pass holder of the Ikon Pass, is non-transferrable and only applicable to a single Ikon Pass purchase for the future winter season.

No. Your credit may only be used for the purchase of a single future Ikon Pass and not toward an individual Ikon Pass destination product.

Any use/scan from pass purchase date onward will be considered “used” and will exclude the pass holder from eligibility to defer their pass to the 25/26 season. This includes any use for spring skiing, summer use, gifting or redemption of Friends & Family or Ikon Pass Travel discounts or use of any other benefits associated with your 24/25 Ikon Pass.

Yes. You may reverse your deferral one time by contacting the Contact Center at 888-365-4566 for use during the 24/25 season. Passes must be deferred by December 12, 2024. If you chose to use your 24/25 deferral credits for the 25/26 season, credits will post in My Account in spring 2025 when Ikon Pass goes on sale for 25/26.

No. A credit amount equal to the purchase price paid for your pass, less insurance, will be applied to the account profile of the actual pass holder whose name is associated with the current applicable deferred Ikon Pass; no cash will be returned. Credit is non-transferable and must be used toward a purchase of a single 25/26 Ikon Pass for the same pass holder(s) associated with the deferred Ikon Pass(es). See full terms and conditions

Yes. If you purchase your Ikon Pass and choose to defer your pass to the following winter, you will still be eligible for the following season’s applicable or eligible renewal discounts.

When Ikon Pass is available for purchase, discounts are available for active licensed nurses, enrolled college students, plus active duty and retired military personnel in North America (verified by SheerID).

For military personnel, discounts are also available for adult dependents.

Discounts cannot be combined.

SheerID verifies current military, student and nurse status during the purchase check-out process. When purchasing any Ikon Pass, only use SheerID once to validate status when a final purchase is ready to be made. (Too many attempts will block the purchase as a fraud prevention.) Nurses should use their State Licensing Board number if their hospital/clinic is not listed in the participating institutions.

Yes. Ikon Pass, Ikon Base Pass and Ikon Base Plus Pass holders will receive the following discounts at various locations at select destinations. These benefits do not apply to the Ikon Session Pass.

Lodging: Variable by date and destination

Ski School & Rentals: Ski School and rental discounts vary, please contact the Ikon Pass destination you plan to visit directly for more information

Discounted Lift Tickets:

• Ikon Pass: 12 Friends & Family discounted lift tickets at 25% off the window rate at all Ikon Pass destinations (excluding Zermatt, Dolomiti Superski, Kitzbühel, Chamonix Mont-Blanc Valley, Grandvalira Resorts, and Arai Mountain Resort). Not applicable on Child or 4 & Under Passes*
• Ikon Base Pass: 8 Friends & Family discounted lift tickets at 25% off the window rate at all Ikon Pass destinations (excluding Zermatt, Dolomiti Superski, Kitzbühel, Chamonix Mont-Blanc, Grandvalira Resorts, and Arai Mountain Resort), with blackout dates. Not applicable on Child or 4 & Under Passes*

Retail:

• Ikon Pass: 15% off full price destination-owned retail (excluding hard goods) products at select destinations.**
• Ikon Base Pass: 10% off full price destination-owned retail (excluding hard goods) products at select destinations.**

Food & Beverage

• Ikon Pass: 15% off destination-owned (on-mountain only at Mammoth Mountain) food & beverage (excluding alcohol) at select destinations.**
• Ikon Base Pass 10% off destination-owned (on-mountain only at Mammoth Mountain) food & beverage (excluding alcohol) at select destinations.**
  
  

**Retail and food & beverage discounts available at these destinations

• Winter Park Resort
• Steamboat
• Palisades Tahoe
• Mammoth Mountain
• June Mountain
• Big Bear Mountain Resort
• Copper Mountain Resort
• Eldora Mountain Resort
• Crystal Mountain
• Solitude Mountain Resort
• Blue Mountain, Ontario, Canada
• Sugarbush (Not available for 24/25)
• Snowshoe
• Snow Valley
• Stratton
• Tremblant

*Friends and Family discount lift tickets are offered with the Ikon Pass and are intended for guests of the pass holder. Friends and Family discounts subject to individual resort policies. Friends and Family benefits are not eligible for use by the pass holder after all access days have been used or on blackout days.

Log into My Account on ikonpass.com to view your available Friends & Family discounts. Click the ‘Friends & Family’ link then select the ‘Share Discount’ button, enter the email address of the person you wish to share a discount with, and the number of discounts you want to send. They will be notified via email. To claim the discount(s), they must create or sign in to an Ikon Pass account. Once they claim the discount, they can redeem their lift ticket online (at select destinations) or at the guest service window (at all eligible destinations). Friends and family tickets must be purchased at least 24 hours in advance. Pass holders do not need to be present to redeem the discount. If the recipient does not want to accept the discount, they can return it to the pass holder and it will be added back to their account.

Pass holders may share as many discounts as they currently have available in MyAccount.

Most Ikon Pass destinations offer Friends & Family discounted lift tickets online. Go to MyAccount and click the link for your available discounts. Then click “redeem now” on the discount you want to use and select the destination where you want to redeem your discount. (Tickets cannot be redeemed on the Ikon Pass app at this time.) Friends & Family online redemption must be purchased at least 24 hours in advance. The following resorts do not allow for online redemption and Friends & Family discounted lift tickets may be redeemed same-day on site at Sierra-at-Tahoe, Alyeska Resort, SkiBig3, Revelstoke Mountain Resort, RED Mountain, Sun Peaks Resort, Camelback Resort, Blue Mountain Resort - PA, Taos Ski Valley, Alta Ski Area, Mt Buller, Coronet Peak, The Remarkables, Mt Hutt, Niseko, and Valle Nevado. To redeem at Taos Ski Valley, please visit the Lake Fork ticketing office upon arrival to the resort.

If a discount has been accepted and needs to be returned, the recipient can do so through the link in the email that included their discount. Alternatively, the pass holder can contact the Ikon Pass Contact Center at 888-365-IKON to have the discount returned to their account.

All participating Ikon Pass destinations do not require the pass holder to be present.

Friends & Family discounts are valid for use at all Ikon Pass destinations, except Chamonix Mont Blanc Valley, Zermatt, St. Moritz, Dolomiti Superski, Kitzbühel, Grandvalira Andorra Resorts, and Arai Mountain Resort.

Yes. The Ikon Pass comes with 12 Friends & Family discounts and the Ikon Base Pass comes with 8 Friends and Family discounts (with holiday restrictions) for 25% off the 1-day window rate at all Ikon Pass destinations (except Pico, Chamonix Mont Blanc Valley, Zermatt, St. Moritz, Dolomiti Superski, Kitzbühel, Grandvalira Andorra Resorts, and Arai Mountain Resort). Friends & Family tickets may not be used by the pass holder for additional days on an Ikon Pass or Ikon Base Pass. Not applicable for the child Pass or 4 & Under Pass. Friends & Family benefits do not apply to the Ikon Session Pass.

The Ikon Pass comes with 12 Friends & Family discounts and the Ikon Base Pass and Ikon Base Plus Pass comes with 8 Friends & Family discounts. Not eligible for the child Pass, 4 & Under Pass, or Ikon Session Pass. Each Friends & Family discount provides 25% off the single lift ticket prices posted for the day the discount is used to ski or ride at an eligible Ikon Pass destination. Friends and family tickets must be purchased at least 24 hours in advance. Blackout dates apply and correspond to the pass holder’s blackout days. Friends & Family discounts are valid for use at all Ikon Pass destinations, except Pico, Chamonix Mont Blanc Valley, Zermatt, St. Moritz, Dolomiti Superski, Kitzbühel, Grandvalira Andorra Resorts, Arai Mountain Resort. Friends & Family discounts may not be used by the Ikon Pass holder for additional days on an Ikon Pass, Ikon Base Pass or Ikon Base Plus Pass.

Your eight Friends & Family discounts are eligible at all Ikon Pass destinations - excluding Jackson Hole Mountain Resort, Aspen Snowmass, Deer Valley, Alta Ski Area, Sun Valley, and Snowbasin. Friends & Family discounts are not valid at Chamonix Mont Blanc Valley, Zermatt, St. Moritz, Dolomiti Superski, Kitzbühel, Grandvalira Andorra Resorts, Arai Mountain Resort on the Ikon Pass, Ikon Base Plus Pass and Ikon Base Pass.

Your eight Friends & Family discounts are eligible at all Ikon Pass destinations - including Jackson Hole Mountain Resort, Aspen Snowmass, Deer Valley, Alta Ski Area, Sun Valley, and Snowbasin. Friends & Family discounts are not valid at Chamonix Mont Blanc Valley, Zermatt, St. Moritz, Dolomiti Superski, Kitzbühel, Grandvalira Andorra Resorts, Arai Mountain Resort on the Ikon Pass, Ikon Base Plus Pass and Ikon Base Pass.

Young Adult passes are eligible for benefits, but Child Passes and 4 & Under Passes are not eligible for benefits. Friends & Family discounts do not roll over season to season.

The following destinations are offering 35% off Friends & Family tickets January 21-February 14, 2025. Any destinations not listed will continue offering their standard 25% off.

Steamboat, Winter Park, Arapahoe Basin, Copper Mountain, Eldora Mountain Resort, Palisades Tahoe, Stratton, Snowshoe, Mammoth Mountain, Crystal Mountain, Blue Mountain (Ontario), Big Bear Mountain Resort, Sugarbush, Killington, Tremblant, Schweitzer, Solitude Mountain Resort, June Mountain, Mt. Bachelor, SkiBig3, Revelstoke, Sun Peaks, Snowbasin, Sierra-at-Tahoe, Jackson Hole Mountain Resort, Big Sky Resort, Sun Valley, The Highlands, Boyne Mountain, Summit at Snoqualmie, Cypress Mountain, RED Mountain, Sunday River, Sugarloaf, Taos Ski Area, Alyeska Resort, Snowbird.

Yes. If you use a 35% discounted lift ticket it will replace one of your 12 on Ikon Pass or one of your 8 on Ikon Base Pass.

The 35% discount must be shared, claimed, and purchased by February 14, 2025. However, the lift ticket may be redeemed for any day throughout the 24/25 season at participating destinations.

Must purchase between January 21 and February 14, 2025 to claim 35% discount. Regular 25% Friends & Family discount will apply for purchases made after February 14, 2025. Available at select destinations only.

Yes. However, the following destinations do not allow for online redemption and Friends & Family discounted lift tickets must be redeemed same-day on site at Sierra-at-Tahoe, Alyeska Resort, SkiBig3, Revelstoke Mountain Resort, RED Mountain, Sun Peaks Resort, Taos Ski Valley.

Currently Steamboat, Winter Park Resort, Palisades Tahoe, Mammoth Mountain, Big Bear Mountain Resort, Stratton, Sugarbush Resort, Snowshoe, Crystal Mountain, Tremblant, Blue Mountain, Schweitzer, Deer Valley Resort, and Solitude Mountain Resort will offer Ikon Pass First Tracks. Ikon Pass First Tracks is not available in the Southern Hemisphere.

24/25 Ikon Pass, Ikon Base Pass, Ikon Base Plus Pass and Ikon Session Pass holders are eligible for Ikon Pass First Tracks, subject to pass access restrictions.

Ikon Pass First Tracks will be available to eligible pass holders one designated morning per month in January, February and March at each participating destination. Ikon Pass First Tracks details will be announced as they become available. All dates are subject to change due to weather and operations.

This extra service varies by destination. Please contact each destination for more information. In many cases, you will be able to purchase a line-cutting product as an Add-On to your Ikon Pass.

Ikon Pass First Tracks, Ikon Pass Travel, pass deferral, payment plan, and CMH summer discount are offered with the Ikon Session Pass. Ikon Session Pass holders also receive exclusive benefits with Blenders Eyewear, The North Face, Ship Skis, Db Bags, F45, and POW. There are no Friends & Family vouchers, renewal discount, early spring access, or child promotion offered with the Ikon Session Pass.

On top of the incredible destination access and established benefits that come with Ikon Pass, a new collection of exclusive benefits now includes everything else a skier and rider needs to enjoy the mountains year-round, including heli-skiing discounts at CMH Heli-Skiing and Mike Wiegele Helicopter Skiing, a complimentary bike park ticket at select destinations, and discounts at The North Face, US Ski & Snowboard, Prenuvo, Blenders Eyewear, Db Bags, Tonal, Ship Skis, F45, Under Canvas, and Camp Woodward. Access these offers through My Account.

Lift reservations to ski and ride may be required at certain Ikon Pass destinations during the ski season to help manage capacity and improve the guest experience. The decision regarding whether reservations will be required for any winter season are made at the discretion of each Ikon Pass destination and will be based on circumstances at the time. For the 24/25 winter season, lift reservations will be required at Aspen, Jackson Hole Mountain Resort, Deer Valley, Big Sky Resort, The Summit at Snoqualmie, Loon Mountain, and Windham Mountain Club.

An Ikon Pass holder can make reservations for themselves and any Ikon Pass holder in their Ikon Pass account.

Yes, Ikon Pass holders may make a same-day reservation depending on availability.

Ikon Pass holders will receive a confirmation email once a reservation is confirmed and will receive a reminder email the day before the visit.

Yes, an Ikon Pass holder may cancel a reservation they have made for themselves or anyone on their Ikon Pass account by 11am MT on the day of the scheduled reservation. Any "no-shows”, visits without an active reservation or other misuse or violations of the reservation program may result in penalties.

The Ikon Base Plus Pass offers all the benefits and destinations of the Ikon Base Pass, plus five-day access to a selection of North American destinations for an additional fee.

Yes. Blackout dates will apply to your five days at each destination on the Ikon Base Plus Pass. Please visit the details page for blackout dates for the 24/25 season.

There are no blackout dates on the Ikon Pass. The Ikon Base Pass, Ikon Base Plus Pass and Ikon Session Pass 2-Day, 3-Day, and 4-Day have limited blackout dates. Visit the Access details page for dates.

If you use your Ikon Pass, Ikon Base Pass, or Ikon Session Pass during the day and again the same night at the same destination, it will count as one day, not two. All blackout dates apply. Destinations with night skiing include Steamboat, Big Bear Mountain Resort, Blue Mountain, Sunday River, Brighton, Snowshoe, The Highlands, Boyne Mountain, Crystal Mountain, Schweitzer, The Summit at Snoqualmie, Cypress, Mt Buller and Niseko United. Ikon Pass holders get unlimited access to night skiing at Steamboat. Night skiing is not included at St. Moritz.

You do not have to use the days consecutively.

No. Days are not transferable from one destination to another.

No. Days are not transferable from one pass holder to another. Only the Ikon Pass holder can use the Pass. If the pass holder is injured or otherwise cannot utilize the Pass, the Pass is still not transferable, nor is it refundable without Pass Insurance.

No, days do not roll over from season to season at Northern Hemisphere destinations. With 24/25 Ikon Passes, any days not used at Thredbo, Mt Buller, Coronet Peak, The Remarkables, Mt Hutt, and Valle Nevado during the Southern Hemisphere's 2024 season will carry over to the 2025 Southern Hemisphere season at Thredbo, Mt Buller, Coronet Peak, The Remarkables, Mt Hutt, and Valle Nevado.

Big Sky Resort will require the purchase of a daily Tram add-on product in order to access the Tram. The add-on product is not available through Ikon Pass and must be purchased directly with Big Sky Resort. Please contact Big Sky Resort directly for more details.

Aiguille du Midi cable car access is not available on the Ikon Pass, Ikon Base Plus Pass or Ikon Base Pass. Daily Aiguille du Midi cable car access must be purchased separately and is not available through Ikon Pass and must be purchased directly with Chamonix Mont-Blanc. Please contact Chamonix Mont-Blanc directly for more details.

Yes. 24/25 Ikon Pass and Ikon Base Pass holders can use their passes at select destinations for a complimentary bike park ticket, summer gondola and lift access, as well as discounts on various summer activities and rentals. Visit the summer page for a list of available benefits. Be aware that any use of your Ikon Pass will make it ineligible to defer according to the 24/25 Confidence to Buy policy.

Yes. Your Ikon Pass and Ikon Base Pass are valid at Woodward Mountain Parks at Copper Mountain, Eldora, Killington and Mt Bachelor only.

Ikon Pass and Ikon Base Pass holders have direct to gate access to the parks with no additional scanning or ticketing required.

Access to Woodward Mountain Parks at Copper Mountain, Eldora, Killington and Mt. Bachelor is unlimited to Ikon Pass and Ikon Base Pass holders during regular operating hours.

The following destinations have combined access within their mountains:

• Aspen Snowmass: Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk
• Alta Ski Area and Snowbird (Ikon Pass and Ikon Base Plus Pass only)
• SkiBig3: Banff Sunshine, Lake Louise Ski Resort and Mt. Norquay
• Sun Valley and Dollar Mountain
• Killington and Pico
• Chamonix Mont-Blanc Valley
• Grandvalira Resorts Andorra
• Dolomiti Superski
• St. Moritz

Ikon Pass holders get 7 days combined between Alta Ski Area and Snowbird with no blackouts. Ikon Base Plus Pass holders get 5 days combined between Alta Ski Area and Snowbird with blackouts. Ikon Base Pass holders get 5 days at Snowbird with blackouts, with no access to Alta Ski Area.

The Ikon Pass allows 7 days COMBINED and the Ikon Base Plus Pass allows 5 days COMBINED at Aspen Snowmass mountains: Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. The Passes do not offer 7 or 5 days at each mountain.

The Ikon Pass allows 7 days COMBINED and the Ikon Base Pass allows 5 days COMBINED at Killington and Pico. The Passes do not offer 7 or 5 days at each mountain.

The Ikon Pass allows 7 days COMBINED and the Ikon Base Pass allows 5 days COMBINED at Banff Sunshine, Lake Louise Ski Resort and Mt. Norquay. The Passes do not offer 7 or 5 days at each mountain.

Ikon Pass holders will receive seven or five day combined access to the five resorts within Chamonix Mont-Blanc Valley - Grands Montets, Balme (Le Tour/Vallorcine), Brévent, Félgère, Les Houches. If you have not received your Ikon Pass, please head to guest services where lift tickets will be printed for you.

Yes.

Ikon Pass holders will receive seven or five day combined access to the 12 resorts within Dolomiti Superski: Cortina d’Ampezzo, Kronplatz/Plan de Corones, Alta Badia, Val Gardena/Alpe di Siusi, Val di Fassa/Carezza, Arabba/Marmolada, 3 Peaks Dolomites, Val di Fiemme/Obereggen, San Martino di Castrozza/Rolle Pass, Rio Pusteria – Bressanone, Alpe Lusia – San Pellegrino, Civetta. All access is direct to lift with your Ikon Pass.

Yes. Please note, all skiers and riders who visit any Dolomit Superski resort, or any resort in Italy, must hold third-party liability insurance for each day on the mountain. Ikon Pass holders can purchase insurance at lift ticket windows throughout Dolomiti Superski or in advance online for 3 Euros per day. Please visit Dolomiti Superski for more information. Ski helmets are mandatory for anyone under 18 years of age.

Ikon Pass holders will receive seven or five day combined access to Kitzbühel, Kirchberg and Mittersill.

24/25 Ikon Pass holders will receive seven- or five-day access to Matterhorn Ski Paradise, October 1, 2024 – April 30, 2025 only. You may use your Ikon Pass directly at the lift for mountain access. If you have not received your Ikon Pass, please head to guest services where lift tickets will be printed for you. Access to Cervinia-Valtournenche in Italy is only possible with the purchase of an additional ticket.

Ikon Pass holders will receive seven or five day combined access to the three resorts within Grandvalira Resorts Andorra - Ordino Arcalís, Pal Arinsal and Grandvalira. There are no blackout dates at Grandvalira on Ikon Pass, Ikon Base Plus Pass or Ikon Base Pass.

For the 24/25 winter season, Ikon Pass holders will have seven-day combined access to St. Moritz’s nine areas with no blackout dates, Ikon Base Plus Pass and Ikon Base Pass holders will have five-day combined access to St. Moritz’s nine areas, with select blackout dates. St. Moritz is not available on the Ikon Session Pass. Ski areas include: Corviglia/Piz Nair, Corvatsch/Furtschellas, Diavolezza/Lagalb, plus six smaller ski areas Pontresina/Languard, Zuoz, Samedan, La Punt, Maloja and S-chanf.

Yes.

Yes, starting for the 24/25 winter season.

Yes.

With the 24/25 Ikon Pass, you may use your seven or five days during the 2024 and 2025 season. Any days not used at Thredbo, Mt Buller, Coronet Peak, The Remarkables, Mt Hutt, and Valle Nevado during the Southern Hemisphere’s 2024 season will carry over to the 2025 Southern Hemisphere season at Thredbo, Mt Buller, Coronet Peak, The Remarkables, Mt Hutt, and Valle Nevado. If you also have a 23/24 Ikon Pass or Ikon Base Pass, your seven and five days are also valid during the Southern Hemisphere’s 2024 season if they were not used in 2023. This benefit does not apply to the Ikon Session Pass. Ikon Pass is only valid from June to September during the ski & snowboard season in the Southern Hemisphere, based on seasonal opening and closing dates. It is not valid for access from October to May for mountain bike, scenic rides or other non-ski activities during that time.

Ikon Pass is only valid from June to September during the ski and snowboard season in the Southern Hemisphere, based on seasonal opening and closing dates. It is not valid for access from October to May for mountain biking, scenic rides or other non-ski activities during that time.

Most Ikon Pass destinations allow direct to lift access, however a few require a visit to a ticket window to obtain a lift ticket for lift access. Please visit our 'how to use your Ikon Pass' page for more information.

After you purchase an Ikon Pass, you will receive a confirmation email detailing your purchase. If you do not receive this email or don’t see the purchase go through on your credit card, please check your Junk/Spam folder. If the confirmation email still is not found, email us at info@ikonpass.com.

If you are a new pass holder for the 24/25 season, you will need to set up your account. If you elected not to upload a photo at time of purchase, you will be emailed instructions on how to update your customer profile and upload your photo. If you did not sign a release of liability when you purchased your pass, you will be sent an email requesting your signature.

Every skier or snowboarder in your Ikon Pass family must have a photo, a release of liability, and a valid mailing address in order to receive a Pass. Passes can be picked up at any North American destination (except Cypress and RED Mountain).

24/25 Ikon Passes are no longer being mailed. You can pick up your pass at any North American Ikon Pass destination guest services center or lift ticket window during operational hours. You will need your confirmation number and ID. The following international destinations do not currently have on-site fulfillment of the Ikon Pass: Coronet Peak, The Remarkables, Mt Hutt, Thredbo, Mt Buller, Dolomiti Superski, Grandvalira Resorts Andorra, Arai Mountain Resort, Niseko United, Valle Nevado, Kitzbühel, Zermatt Matterhorn, St. Moritz, and Chamonix Mont-Blanc.

Yes. You can pick up your pass at any North American Ikon Pass destination guest services center or lift ticket window during operational hours. You will need your confirmation number and ID. Should you also receive a pass in the mail after you pick-up your pass at the mountain, the Ikon Pass in the mail will be void. The following international destinations do not currently have on-site fulfillment of the Ikon Pass: Coronet Peak, The Remarkables, Mt Hutt, Thredbo, Mt Buller, Dolomiti Superski, Grandvalira Resorts Andorra, Arai Mountain Resort, Niseko United, Valle Nevado, Kitzbühel, Zermatt Matterhorn, St. Moritz, and Chamonix Mont-Blanc.

No. Passes will only be issued to the person whose name is on the pass with a valid I.D.

Yes. Ikon Pass holders can visit a ticket window at any Ikon Pass destination, present a valid ID, and a lift ticket will be printed. Ikon Passes can only be printed at North American Ikon Pass destinations with valid ID (with the exception of Cypress and RED Mountain).

Once you have purchased your Ikon Pass and received your confirmation by email, your Ikon Pass account is automatically in the system. For access to Chamonix Mont-Blanc Valley, Zermatt, St. Moritz, Dolomiti Superski, Kitzbühel, Niseko United, Thredbo, Mt Buller, Coronet Peak, The Remarkables, Mt Hutt, and Valle Nevado, present your ID at a ticket window for a day ticket. You may also visit a North American destination (with the exception of Cypress and RED Mountain) to have your pass printed.

No. You can have as many Ikon Pass family (or friends) on your account as you’d like. You can purchase an Ikon Pass or Ikon Base Pass for anyone, and you do not need to be related. However, you will need to have authorization to execute the waiver on behalf of everyone on your account.

If photo(s) for all pass holders on your account were not uploaded at time of purchase, instructions will be sent via email to the person who purchased the Pass. A link will be included to upload the photos.

The option to update your existing Ikon Pass photo will be available online June 18 to August 8. If you would like to change your photo outside of these dates, you can do so on-site at any Ikon Pass destination in North America. Simply visit a ticket window or guest services office and the mountain staff will assist you with taking a new photo and printing a new pass.

Please upload a headshot without ski goggles, glasses, a hat or helmet. The file should be less than 5mb and should be cropped so that you are the only person in the photo. Poor quality photos, photos not clearly depicting the pass holder, or photos not meeting specifications will be rejected and require a new photo be uploaded.

Yes. Please call 888-365-IKON or (303) 729-3174 to have a pass holder added to your account.

Login to your Ikon Pass account and navigate to the Overview page. Under the Shipping & Payment tab you can update your addresses, change your saved card information, and set up Resort Charge. Pass holders with addresses in the USA or Canada must have their photos uploaded in order to have their Ikon Pass mailed before the start of the 24/25 winter season.

No, all sales on Ikon Pass, Ikon Bass Pass and Ikon Session Passes ended on December 12, 2024. Ikon Pass will go back on sale for winter 24/25 in spring 2025.

All Ikon Pass, Ikon Base Pass, Ikon Base Plus Pass, and Ikon Session Pass purchases are non-refundable.

Upgrades can be done by logging in to MyAccount and clicking on the yellow “Upgrade Products” banner to upgrade to the appropriate product.

24/25 Ikon Pass upgrades must be elected by the pass holder by December 12, 2024.

Pass Protection and Injury Insurance are available at the time of purchase.

Already have your pass? Call the Customer Support Center at 888-365-IKON to purchase Pass Protection by October 31, 2024. For more details visit https://www.partnerships.getspot.com/ikon-pass-injury.

Spot Injury Insurance covers eligible out-of-pocket medical expenses if the Ikon Pass holder is injured while using the pass. See full coverage details.

Yes.

Affirm payment plans are available to individuals in the United States, and may also be available to individuals in Canada for eligible pass purchases. Affirm payment plans are subject to an eligibility check.

To create an Affirm account in Canada the requirements are:

• To be a resident of Canada
• To be the legal age of majority in the province or territory in which you reside
• An SMS-capable Canadian phone number

If you have specific questions about Affirm, please contact Affirm.com/help.

Yes.

To file a claim please visit Spot Pass Protection or Spot Injury Insurance.

If you purchased pass insurance for your 23/24 Ikon Pass and elected to defer to 24/25, you will be issued a refund for the pass insurance premium associated with your 23/24 pass purchase. If you want pass protection for your 24/25 pass, you must repurchase the policy. If you do not want insurance for your 24/25 pass, you will be issued a refund within six weeks of your pass purchase.

If your Ikon Pass is lost or stolen, please contact 888-365-IKON or (303) 729-3174 to have your Ikon Pass deactivated. To receive a replacement Ikon Pass for any lost, stolen, or broken/damaged passes, please visit any North American Ikon Pass destination (with the exception of Cypress and RED Mountain) to have your pass reprinted. Fees may apply.

Please visit guest services or a ticket window for more information. There may be a fee for replacing a forgotten pass.

Payment can only be made by debit or credit card. Visa, Mastercard, Discover, and American Express are accepted.

Ikonpass.com uses encryption technology to ensure that your personal information is safe and that your transaction is secure.

Yes. You can link it at several destinations. If you would like to connect your Ikon Pass to your credit card for use at participating destinations, please click here for specific instructions.

Yes. Your resort charge will work with your Ikon Session Pass at participating Ikon Pass destinations. Resort charge will continue to work after you have used your days, as long as you continue to have your valid credit card attached to the pass.

Several Ikon Pass destinations are equipped with RFID technology. This allows hands-free access at the lifts. However, not all Ikon Pass destinations have this technology. The hole allows you to attach a lanyard to your Pass so you can show your Ikon Pass or have it scanned.

DO NOT punch another hole in your Pass, as it will no longer work. The Ikon Pass has an antenna around the perimeter of the card that enables the RFID frequency. If damaged, the frequency will not be able to be read.

Email us at info@ikonpass.com or call 888-365-IKON.

The Ikon Pass app is designed to help Ikon Pass and Ikon Base Pass holders get the most out of their pass and enhance their on-mountain experience. You can see your pass privileges and usage, select your favorite destinations, track your on-mountain stats, participate in leaderboards, find your location on destination trail maps, create friend groups and more.

The Ikon Pass app is free and can be downloaded in the Apple App store and the Google Play Store.

The Ikon Pass app will function at all global destinations. The Live Map & Tracking feature is only active at North American destinations.

No. Any guest may download and use the app but functionality will be limited if you do not have an active Ikon Pass.

To sign in to the Ikon Pass app, please use the same email and password that you used to purchase and/or set up your Ikon Pass account on ikonpass.com. You do not need to create a new or unique account for the app. Click to recover your Ikon Pass password.

First, try to reset your password. If you forgot the email address used to purchase your Ikon Pass or continue to experience problems, please contact guest services at 1-833-IKON-APP (1-833-456-6277).

If you see your Ikon Pass details on the home screen or the Ikon Pass screen, you have successfully linked your pass. If you do not see your details, sign out on the Profile screen, then sign in again with the same email/password used when you purchased and/or set up your Ikon Pass on ikonpass.com.

Currently, Ikon Pass holders must be at least 13 years of age to create an account and sign in to the app.

Anyone can download the app to their mobile device. However, for multiple people on one Ikon Pass account to be able to access the features of the app individually, please follow these steps:

Via the Ikon Pass app:

1. The primary purchaser and account holder should download and sign in to the app first.
2. Go to the Profile screen in the app using the bottom navigation bar. Here you will see all the participants on your account.
3. Swipe to the participant profile for whom you wish to extend an individual Ikon Pass account invite (the participant must be at least 13 years of age).
4. Tap the Invite button below the participant’s profile image and follow the steps to enter the participant’s email address. Completing this action will send an email to the participant requesting they create their own Ikon Pass account.
5. Once this participant account is created, they can sign in and begin to manage their own pass in the app, including tracking days and other features. You can see the current status of the invite under the participant’s account on the primary purchaser’s profile screen.

Via ikonpass.com:

1. The primary purchaser should login to their account on ikonpass.com.
2. Go to My Account home page.
3. Select the family member/participant who is at least 13 years of age and view their profile page.
4. Select the Invite To Create Account link and enter the required information. Select Send Invite. Completing this action will send an email to the participant to create their own Ikon Pass account.
5. Once this participant account is created, they can sign in and begin to manage their own pass in the app, including tracking days and other features. You can see the current status of the invite under the participant’s account on the primary purchaser’s profile screen.

If the feature is locked, please contact the Ikon Pass Contact Center at 1-833-IKON-APP (1-833-456-6277).

The Ikon Pass app experience will vary based on whether or not you are an Ikon Pass holder. The Ikon Pass app home screen also changes to provide locally relevant information when you are at an Ikon Pass destination.

Ikon Pass holders can create groups of friends within the app to enhance a day on the mountain. These friend groups may include users with or without an Ikon Pass. When you create a friend group, you can see your friends’ locations on the live map, send chat messages, and track stats.

Go to the Live Map and click Start Tracking, then click the Add Friends (+) icon. This will initiate a group text. Add contacts and a text will be sent to the group. Remember, only Ikon Pass holders can initiate friend groups.

1. Friends with an Ikon Pass who already have the app simply need to click on the link in the text message. The Ikon Pass app will launch and once the friend is signed in, they will automatically be placed in the group and visible on the map.

2. Friends with an Ikon Pass who have not installed the app will be directed to download the app and sign in with their Ikon Pass account. Once the friend is signed in, they will automatically be placed in the group and will be visible on the map. Friends who have an Ikon Pass that was purchased by someone else should first follow these steps.

3. Friends who do not have an Ikon Pass will be directed to download the app and create a new Ikon Pass account. Once the friend is signed in, they will automatically be placed in the group and visible on the map. Friends without an Ikon Pass will not be able to view their individual stats. Friends will be able to access other features in the app and can view their group at any time using the Live Map & Tracking links on the home screen or destination screen

Yes. New groups must be created each day on the mountain.

Ikon Pass holders at North American Ikon Pass destinations should tap the Start Tracking button on their pass card on the home screen. Ikon Pass holders and friends invited by Ikon Pass holders can also do this on the Live Map & Tracking screen accessed either from the button on the home screen or the Destination screen. If Start Tracking is not visible, check that Location Sharing is enabled.

When Start Tracking is activated, the Ikon Pass app tracks lifts, trails, distance, hours, vertical feet, and difficulty of trails skied or ridden. (Users without an Ikon Pass will not be able to view their individual stats in the app.)

No. Tracking must be activated at the beginning of each day. Tap the Start Tracking button on the home screen or at the top of the Live Map & Tracking screen.

No. It is not required to stop tracking at the end of each day. Tracking stops when you leave a destination or after eight hours. You can stop tracking at any time using the button on the home screen pass card or on the Live Map & Tracking screen.

No. The app is smart enough to pause your tracking when you are in a building or not moving for a certain period of time.

Yes. The app uses GPS and will automatically sync data when it reconnects with your network service or WiFi. Note that you will need an Internet connection to start your tracking session.

No. Those without an Ikon Pass can only start tracking if invited to a group by an Ikon Pass holder.

No. The app uses GPS to monitor activity and it is not possible to capture retroactive location data.

Days are listed on your Ikon Pass card on the home screen and on the Ikon Pass screen. Days are calculated the first time an Ikon Pass is scanned at a lift each day. While this number updates automatically, it may take 24-48 hours to update in the app. Days is the official metric for pass usage and remaining access days at each destination. Days Tracked are the days the Start Tracking button was activated within your app. Start Tracking should be activated at the beginning of each day to capture all stats. You may see a difference in Days and Days Tracked.

No. Tracking will function from any pocket, boot or bag you keep on your person. Try to keep it in a warm place to preserve battery life.

You must be an Ikon Pass holder and tap Start Tracking to see any stats. Location Services must be enabled in device settings.

No. There is currently no way to export or share your stats in the app.

The Ikon Pass leaderboard shows the top 25 people in the categories of days tracked, vertical feet, and lifts accessed. You can view the leaderboard for each Ikon Pass destination or across all Ikon Pass destinations. You can also view the leaderboard for today, this week, this month, and the entire season. The leaderboard is accessed by the button at the bottom of the Stats screen.

Each Ikon Pass holder can create or join up to five private leaderboards. These leaderboards allow everyone to join the fun by limiting participants to only those pass holders who are invited. Private leaderboards can be created for a single destination or across all Ikon Pass destinations.

You will be prompted to opt in to the leaderboard when first accessing this feature in the app. If you want to change your participation in the leaderboard, go to the Profile screen and adjust the opt-in toggle. (Only Ikon Pass holders who have opted in via the Profile section or during the initial prompt can access the leaderboard.)

Simply track your days and opt-in to the Leaderboard. If your stats rank in the top 25 users for any of the Leaderboard filter criteria, you will see your name listed. Note that if we detect an anomaly in your stats you will receive an email warning. If malicious behavior continues, you can be banned from the Leaderboard. This will not affect your stats, but you will not be able to participate in the fun.

Live Maps & Tracking is only available when Location Services is enabled and an Ikon Pass holder is signed in at a North American destination. Other users can access Live Maps & Tracking once they have been invited to a friend group by an Ikon Pass holder and complete the steps to join the friend group.

Once the steps to add friends to a group have been completed, friends and their locations can be seen on the Live Map & Tracking screen. If you or your friends stop tracking, the user location will be removed from the map.

Friend photos attached to their Ikon Pass account will be seen on the Live Map. Non-Ikon Pass holders can add a photo to their account in the Profile screen by tapping Change Photo.

Click the Edit Favorites on the home screen, the Destinations Area, or the Profile screen. You can also click Save To Favorites on any individual destination screen in the Destinations tab. You can remove favorites by tapping Edit and de-selecting the star icon or by clicking Remove Favorite on the Destination screen.

Tap Edit on favorites displayed on the home screen, Destinations screen, or profile screen, long press the icon on the right side of each line and drag to reorder your favorites as you prefer.

The Ikon Pass app uses GPS and Location Services. Continued use of GPS in the background plus cold temperatures can significantly decrease battery life.

This data is supplied by mountain operators and is updated when received. Please beware that mountain conditions can change rapidly and unexpectedly.

Yes. When you are at any Ikon Pass destination, Ikon Pass holders can tap the red and white icon located on the top right corner of the home screen. All users can click the Contact button located at the bottom of the applicable Destination screen and select Ski Patrol.

The privacy of our guests is very important to Ikon Pass. All information collected through the Ikon Pass app is subject to the Ikon Pass Privacy Policy. Your participation in Leaderboards is controlled by you and you can opt-in or opt-out at any time in the Profile area.